All new products have a manufacturer’s warranty, this is in addition to your consumer rights. All purchases of new goods are covered by a minimum warranty or guarantee period of 12 months unless stated otherwise. For items that are portable, i.e. Boot or travel mobility scooters, walking aids,Manual wheelchairs and add on Power-Packs, as well as the general aids to daily living these items may be returned to us for repair or remedy during the warranty period. The Warranty excludes callout or carriage charges which will apply if you require us to complete any work away from our premises at any time.
Please do not return or attempt to return bathing or care products such as cushions, mattress’s, clothing, footwear or any items that have personal contact, these items are non returnable or refundable unless they are faulty or defective regardless of how or where they were purchased. If you believe that you have a faulty or defective item please contact us for advice, please do not return the product to our premises unless it has been previously agree. It is an offence to send any item that may be contaminated via the post system or a delivery agent.