We have a return policy in place, and it typically covers returns within a certain timeframe from the date of purchase. For specific details on our return policy, please contact our customer support or refer to our website. Please do not return or attempt to return bathing or care products such as cushions, mattresses, clothing, footwear or any items that have personal contact, these items are non-returnable or refundable unless they are faulty or defective regardless of how or where they were purchased. If you believe that you have a faulty or defective item please contact us for advice, please do not return the product to our premises unless it has been previously agreed. It is an offence to send any item that may be contaminated via the post system or a delivery agent.