Some frequently asked questions
from our customers

At Osteopoise, we’re committed to meeting your individual needs – and it’s vital that we fully understand your condition or disability so we can recommend the right aids to meet your current and future requirements.
Contact us to book a visit to our showroom, telephone consultation or home consultation.

Our fully accessible mobility showroom is conveniently located in the centre of Bingham, Nottinghamshire, via the A46 Saxondale Roundabout. Open 10am - 4pm, Monday - Friday. Contact us to book a visit to our showroom. Full address; Unit 9 Moorbridge Rd Moorbridge Rd E Bingham Nottingham NG13 8GG * On-site Parking * 5 Minute Walk from Bingham Station * On-Site Facilities

You may not.. That’s why consulting Osteopise is absolutely the best to ensure you receive the products right for you Not sure what you need? Meet us for a free assessment and we will work with you to understand your goals, and to develop a proposal and price estimate.

The following prices are for post and packaging to all UK mainland addresses: Standard delivery: Free for orders over £70.00 (excluding VAT) £4.99 for orders up to £70.00 (excluding VAT) Next day delivery: £7.99 for next working day dispatch (if ordered before 4pm Monday to Thursday) For more information and prices for non-mainland UK deliveries, see our delivery information.

We have a return policy in place, and it typically covers returns within a certain timeframe from the date of purchase. For specific details on our return policy, please contact our customer support or refer to our website. Please do not return or attempt to return bathing or care products such as cushions, mattresses, clothing, footwear or any items that have personal contact, these items are non-returnable or refundable unless they are faulty or defective regardless of how or where they were purchased. If you believe that you have a faulty or defective item please contact us for advice, please do not return the product to our premises unless it has been previously agreed. It is an offence to send any item that may be contaminated via the post system or a delivery agent.

We accept a variety of payment methods, including credit and debit cards, bank transfers, and financing options. Please contact our sales team for more details on available payment options. Please be aware that we no longer accept personal cheques as a method of payment. We are pleased to be able to offer our clients the ability to use bank transfers,cash or bankers draft as well as debit and credit card facilities. The decision was largely down to the dwindling number of clients using personal cheques, the increased cost and time processing them and the demise of the personal cheque guarantee scheme. Where funds are held in trust by a solicitor, trustee, deputy or by the courts and no other payment option is available please make us aware so we can make the necessary arrangements.

A request for a cancellation in writing is preferred for the purpose of traceability. Where the contract is formed “on premise” or where an item is bespoke or clearly personalised there are no automatic cancelation rights and all requests will be handled in accordance with the consumer contracts (Information, Cancellation and Additional Charges) Regulations 2013.