Many of our clients can have very challenging needs and to ensure we meet those needs our staff have received training in disability awareness and best practice. Simon was one of the first candidates in the industry to attend the “Impetus” course held by one of our major suppliers “Invacare” which is a fully accredited course by the college of occupational therapy. We regularly work with health professionals to determine the most suitable equipment. We will advise a client to seek further professional advice if we feel that there may be a product or service that we don’t provide that will best meet those needs. We are very keen to ensure that our customers are treated fairly and get the level of service they need both before and after they make a purchase.
Our customers include Local Authorities, Education, major U.K. charities and the N.H.S. all of whom seek our advice and expertise. We feel that one of the biggest areas of concern is the unregulated sale of Mobility goods on the Internet. Clients can often make poor decisions based on very little knowledge and, whilst in many cases they feel that they got a bargain, it can often turn into a disappointment when it fails to live up to expectations as time goes by.
One very good reason why we do not sell our goods on the internet, we think it is important to have a proper dialogue and a proper relationship with real people who understand your needs and genuinely want to help and have the capacity to make a real difference at an affordable cost. Our suppliers are among the very best in the industry, we only trade with reputable manufactures who have quality systems and products as well as good after sales support.
Customer service & support
Our commitment to customer service is backed up by our own in-house workshop and repair facilities. We can also call upon the additional support of our suppliers and their resources to ensure your product is well maintained, whether you purchased it from us or not. We have the latest diagnostic facilities and a small fleet of courtesy vehicles for clients to use whilst their products are in our workshop. All of the parts used in servicing and repairs are new and conform to the original manufacturers specification and quality. We provide an honest and detailed quotation for any product or service with no hassle or pressure to commit or purchase.